Lizzie Fortunato Jewels is looking for Ecom & Customer Service Intern
Who We Are: Lizzie Fortunato is a New York City-based accessories brand founded in 2008 by twin sisters Elizabeth and Kathryn Fortunato. The Lizzie Fortunato team, based in Soho, NYC, is composed of 16 creative, passionate individuals who have grown the business to a leading jewelry and accessories brand sold domestically and internationally.
Lizzie sources materials and inspiration from around the globe to create collections that are informed by travel and art. Lizzie’s fondness for found materials and her adherence to an "intentional” and hands-on production process make each design truly unique.
Lizzie is a member of the CFDA; her designs have been featured in Harper’s Bazaar, Elle, Vogue, and The New York Times and have been worn by Anne Hathaway, Solange Knowles, Julianne Moore, and Drew Barrymore, among others. In addition to a robust e-commerce business, the line is sold at Moda Operandi, Liberty London, Nordstrom, Saks Fifth Avenue, Neiman Marcus, and other high-end retailers.
Who You Are: You are an eager and enthusiastic go-getter. You are excited to learn about the ins and outs of jewelry sales, press management, and small business operations, and are willing to assume any task, no matter how small or large. You are a fast learner, you are detail-oriented, and you are optimistic and excited to make the most of your time at Lizzie Fortunato.
Qualifications:
- Passionate about Lizzie Fortunato brand and small / start-up setting
- Ability to multitask on several projects
- Excellent time management skills
- Strong interpersonal, verbal, and written communication skills
- Self-motivated and highly organized
What You Will Do:
- Assist in sample coordination - fill press requests and traffic samples with strong attention to detail
- Includes entering press loans into company’s database and communicating with press and retail outlets to call back samples or request press credits on regular basis
- Maintain sample organization in house and help with other organizational needs
- Assist in responding to customer service emails, representing the LF brand and maximizing customer satisfaction
- Process customer returns - including initiations and refunds
- Create monthly returns recap
- Work with the Studio Manager to field customer repair requests
- Upkeep the showroom to include all of the latest LF styles and merchandise the assortment to appeal to customers and their buying behaviors
- Run weekly out of stock and restock reports to assist ecommerce team
- Execute peer analysis projects to improve the customer experience
- Tailoring top performing companies websites and showroom practices/services and applying them in order to provide clients with top tier service
- Additional ad-hoc projects to support Sales, Ecommerce, and Brand initiatives
This internship is paid.
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